Frequently Asked Questions
Find answers to common questions about our care services, admissions process, and daily life at Valley Hi.
Admissions & Billing
Our admissions team will review both medical and financial needs to determine if this person is appropriate for our community.
The cost would depend on what insurance or payor method the person is admitting under.
Yes we do.
Yes, however we cannot predict how long the waiting list is. Please call 815-338-0312 and listen to the prompts for the admissions team.
Care Services
We provide 24/7 skilled nursing care as well as rehabilitation and memory care services.
Yes
Yes
Yes, we have a secure memory care unit.
Living & Visiting
Our visiting hours are 8am-7pm, but visitors are allowed after those hours by request.
We offer both based on availability and unit.
Please bring at least 1 week of clean clothes. Do not bring any valuables including jewelry or cash. Small photos of family/friends or small familiar trinkets from home may help with the transition. The facility will provide toiletries, soaps, lotions, etc however you can bring your own preferred brands. Please label all items and notify nursing staff when something new is brought in.
Pets are only allowed if vaccination records are provided to the front desk, the pet is well-behaved and stays on a leash the entire visit. Pets are not allowed in the dining rooms during meals.
Call the main number at 815-338-0312 and listen to the prompts for the unit needed.
Medical & Wellness
If the physician rounds at the facility, they can be assigned. If not, you will be given a small list of preferred physicians to choose one.
Our RN and LPNs will manage all your medications in coordination with your chosen physician while you are in our community.
Employment
Yes, please click on the "Careers" tab at the top of our website.
Still Have Questions?
We're here to help. Reach out to our team and we'll be happy to answer any questions you may have.